WHERE ARE YOUR PRODUCTS MANUFACTURED?
Casimir products are developed by a team of scientists and nutrition experts in Germany, manufactured in modern pharmaceutical production in Austria and continuously tested in the laboratory.
HOW ARE THE RAW MATERIALS SELECTED?
The raw materials of our products are deliberately selected according to their bioavailability, tolerability and effectiveness.
HOW LONG DO YOUR PRODUCTS LAST?
Depending on the ingredients, our products have a shelf life of two or three years from production. You can always find the best-before date on the bottom of the can or folding box. You should note that the products should be stored dry, protected from light and cool.
HOW LONG CAN YOUR PRODUCTS BE TAKEN?
Our products are dosed in such a way that they are suitable for long-term use. However, if you would like to compensate for a deficiency, we advise you to have your needs professionally checked.
WHAT IS HYDROXPROPYLMETHYLCELLULOSE?
Hydroxypropylmethylcellulose (HPMC) is a purely plant-based and therefore vegan cellulose substance that is excreted from the body like water-soluble fiber.
WHICH FILLERS ARE USED?
We generally avoid fillers. If we still need fillers, we only use natural raw materials that can offer additional added value.
ARE YOUR PRODUCTS VEGAN?
Our products are all vegetarian, gluten-free, lactose-free, GMO-free, palm oil-free and additive-free. All products, except vitamin D3, are vegan.
Vitamin D3 is obtained from lanolin (wool fat) using UV radiation. The lanolin is a by-product of wool production - so the sheep are not sheared to make lanolin, but to make wool and is therefore not vegan by definition.
WHAT MATERIAL IS YOUR PACKAGING MADE OF?
We only use cans made from 100% recycled PET (so-called rPET) for our capsules. These are in turn 100% recyclable. In this way, we make an important contribution to environmental protection. Glass bottles consume significantly more energy in production and transport. We therefore only use glass bottles for our liquid products.
We also avoid any unnecessary outer packaging for our products - we only use folding boxes for glass bottles, where they provide further protection during shipping.
Our labels and folding boxes are made exclusively from FSC certified paper products.
We also do not use plastic for shipping and only use cardboard/paper as filling material.
WHAT ELSE DO YOU DO TO PROTECT THE ENVIRONMENT?
Our website is climate neutral. We work with “climatepartner” and will continue to work on becoming climate neutral throughout the entire supply chain.
DO I NEED TO REGISTER FOR AN ORDER?
No, an order is also possible as a guest.
IS THERE A MINIMUM ORDER QUANTITY OR A MINIMUM ORDER?
No, there is no minimum order value.
WILL I RECEIVE A CONFIRMATION AFTER THE PURCHASE IS COMPLETED?
Yes, you will receive a confirmation by email immediately after ordering. If this does not happen, please contact our customer service at: email@example.com, Mon-Fri, 9:00 a.m. – 6:00 p.m.
HOW CAN I CHANGE OR CANCEL MY ORDER?
Unfortunately, it is no longer possible to make subsequent changes to an order. Orders are automatically processed by our system immediately after payment processing is completed and passed on to our warehouse for processing via interfaces. If you accidentally ordered the wrong items, we may still be able to cancel the order if the package has not yet been processed for shipping. Please contact our customer service immediately at: firstname.lastname@example.org, Mon-Fri, 9:00 a.m. - 6:00 p.m.
WHICH PAYMENT METHODS CAN I CHOOSE?
We offer the following payment methods: Paypal, payment by credit card. Apple Pay, Google Pay, Klarna and Sofort
HOW CAN I REDEEM A DISCOUNT OR VOUCHER CODE?
In order to redeem a voucher code, there must be at least one item in the shopping cart. There you will find the “Redeem voucher” section below the items you have ordered. Then enter the code in the field provided and confirm it. If the code is valid, the corresponding amount will automatically be deducted from your shopping cart.
CAN I REDEEM SEVERAL VOUCHERS AT THE SAME TIME?
Unfortunately this is not possible. Only one voucher code can be redeemed per order.
CAN I REDEEM A VOUCHER CODE AFTER THE TIME?
Unfortunately no. Unfortunately, it is no longer possible to redeem vouchers after an order has been completed. Of course, you can redeem your valid voucher code on your next order.
SHIPPING AND DELIVERY
ARE THE SHIPPING COSTS AND HOW MUCH ARE THEY?
Shipping within German is free. We charge different shipping costs for shipping to the EU. You can find this at the bottom of the page under Payment and Shipping.
HOW CAN I TRACK MY DELIVERY?
Once your package has been shipped, you will receive an automatic shipping confirmation by email. This usually also contains a tracking number that you can use to track the status of your package. If this is not included, please contact our customer service at: email@example.com. Mon-Fri, 9:00 a.m. – 6:00 p.m.
WHAT AM I DOING; IF MY TRACKING NUMBER DOESN'T WORK?
Please note that it may take a few hours for the tracking to update. As a rule, the number works from 8 p.m. on the day of dispatch. Sometimes it can take until 8 p.m. the next working day until the shipping status can be seen. If you still cannot track your package, please contact our customer service at: firstname.lastname@example.org. Mon-Fri, 9:00 a.m. – 6:00 p.m.
WHEN WILL MY ORDER SHIP?
Your order will be delivered to our warehouse immediately after payment processing has been completed. If all items from your order are available, the shipment will be processed immediately and prepared for shipping (Monday to Friday). As soon as the shipment has been handed over to the logistics service provider, you will receive an email with a tracking number.
WHICH TRANSPORT COMPANY WILL MY PACKAGE BE SHIPPED WITH?
All of our packages to Germany are sent via our logistics service provider DHL. If shipping abroad is offered, we ship with DHL or UPS.
IS IT POSSIBLE TO CHANGE THE DELIVERY ADDRESS?
If you would like to change the delivery address after you have ordered, please contact our customer service as soon as possible. Subsequently changing the delivery address of an existing order is generally only possible if the goods have not yet left our warehouse. If the order has already been processed for shipping, unfortunately we can no longer change it. However, you may have the option to adjust the delivery directly in the logistics service provider's portal.
RETURNS & REFUNDS
HOW LONG IS MY RETURN POLICY?
The right of return is 14 days. You can find all further details in our terms and conditions.
HOW CAN I RETURN MY ALREADY DELIVERED SHIPMENT AND HOW DOES THE REFUND WORK?
If you want to return items, you must first declare your cancellation in a timely manner. Please see our cancellation policy. After you have declared your cancellation, you have 14 days to return the goods.
Please note that we can only take back unopened goods.
Make sure that the goods are sent back to the correct address.
DO I HAVE TO PAY THE RETURN COSTS?
Yes. Unfortunately, we cannot offer free returns at this time.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
As a rule, your return will be processed within 2 to 4 working days.
HOW IS THE REFUND PROCESSED?
For the repayment we usually use the same payment method that you used for the original transaction. After your return has been processed, we will refund you the same way you paid. Please note that it may take a few days for us to refund you until you see the credit in your account.
Can't find what you're looking for?
Feel free to send us an email to let us know what's going on and someone from our customer service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please send us an email to email@example.com .